Support Center

What does download protection service mean?

Download Protection Service enables you to download your purchased software version again if you have a computer crash, virus, or need to re-install. For more detailed information please visit this link: https://shopper.mycommerce.com/eds_new.html

Do I have to purchase the Download Protection Service?
You do not have to purchase the Download Protection Service. When your purchase is processed successfully, our system will send you the download and registration information free. If you need to re-install the product, you can contact us to retrieve the registration code and download link.

What can I do if I don’t want the Download Protection Service?
If you click on the remove icon of the Download Protection Service, and then click “update” button, it will be removed from the shopping cart, and you will not be charged for it.
If you would like to get the Download Protection Service refunded, you can contact MyCommerce team to get a refund.

MyCommerce team support email: ordersupport@mycommerce.com